FAQ

GENERAL FAQ'S

How long does an order take to reach me?

We are committed to ensuring our customers receive their Nasya products as quickly as possible. From the time of  purchase, we estimate at or under 48 hours for order confirmation and shipping confirmation, 2-4 business days to ship with our standard shipping option. So, you can expect to receive your order within 4-6 days from the time of purchase.

How much is standard shipping and do you offer faster shipping options?

Standard shipping is always free with us and you certainly have the option to select a faster shipping method for an additional fee.

Do you offer delivery in person or have a retail location to shop?

We hope to roll out same day delivery in the near future and while we do not have a retail location, do follow us on Instagram and Facebook to hear about popup shops we may host in Chicago and other cities.

What if I'm unhappy with my order?

We understand completely and would ask that you reach out to us right away at support@nasya.com and we would be honored to make it right and see to it that you walk away a happy customer.

What is your refund policy?

We have a 30 day refund policy and it is detailed here on our site, under "refund policy"

What does the name Nasya mean?

We are glad you asked- It stems from the Indian language, Telugu word Nassa, which means disruption, trouble making or creating We believe and strive to be a brand who thinks outside of the box and strives to create ideas that blend very traditional elements with ultra sexy and edgy style. Hence, making the brand the ultimate disrupter.

Where is Nasya based?

Nasya is based in Chicago, but is a global company who has a team spread out in Chicago, Delhi and Hyderabad making for a truly global brand.